Shipping policy
Shipping policy
Last Updated: February 7, 2026
At ALLUXESS Store, we deliver luxury worldwide. This policy covers shipments to the USA, Europe, and internationally for all curated luxuries.
1. Shipping Destinations
We ship to:
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USA (all 50 states)
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Europe (EU + UK + Switzerland + Norway)
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Global (150+ countries, including Australia, Canada, UAE, Saudi Arabia, Mexico, Brazil).
Excluded countries: Russia, Belarus, Iran, Cuba, North Korea, Crimea, and embargoed regions.
2. Shipping Methods & Carriers
|
Region |
Standard |
Express |
Luxury Priority (Signature Required) |
|
USA |
7-25 days |
UPS/DHL/FedEx (3-5 days) |
FedEx Priority Overnight |
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Europe |
7-25 days |
DHL Express (3-5 days) |
DHL Express 9:00 AM |
|
Global |
7-25 days |
DHL/FedEx (5-10 days) |
DHL/FedEx International Priority (2-5 days) |
All shipments include:
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Full-value insurance ($5k+ coverage for watches/electronics).
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Tamper-proof packaging + tracking.
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Signature confirmation for orders > $500/€500.
3. Shipping Costs & Free Threshold
|
Region |
Standard |
Express |
Free Shipping Threshold |
|
USA |
$14.95 |
$24.95 |
Orders > $150 |
|
Europe |
€19.95 |
€34.95 |
Orders > €200 |
|
Global* |
$29.95–$49.95 |
$49.95–$99.95 |
Orders > $200 |
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*Global rates vary by destination (calculated at checkout). |
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*Free shipping excludes oversized items. |
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4. Duties, Taxes & Customs
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USA/Europe:
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Prices at checkout exclude VAT/GST.
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Duties calculated at checkout for EU/UK via IOSS.
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Global (Non-EU/UK):
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All import taxes, duties, and fees are the customer’s responsibility.
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We declare full value on customs forms (no "gift" labeling).
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Carriers (DHL/FedEx) will contact you for payment before delivery.
Example fees:
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UAE: 5% VAT + possible customs fees
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Australia: 10% GST + customs processing ($50–$100 AUD)
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Canada: Provincial taxes + CAD $10–$30 handling
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Pro Tip: For seamless delivery to high-tax regions, select DDP (Delivery Duty Paid) at checkout (if available).
5. Delivery Timelines
|
Region |
Standard |
Express |
Luxury Priority |
|
USA |
7-20 business days |
7-10 business days |
1-2 business days |
|
Europe |
7-20 business days |
7-10 business days |
1-3 business days |
|
Global |
7-30 business days |
8-12 business days |
2-8 business days |
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Delays may occur due to customs, weather, or local carrier issues. |
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6. Critical Policies for Global Luxury
Address Restrictions
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No PO Boxes, APO/FPO, or freight forwarders.
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Provide a physical address + contact phone for customs.
Prohibited/Restricted Items by Country
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Electronics with batteries: Restricted in UAE (requires compliance docs).
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Returned shipments: Reshipping fees apply.
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Lost in transit: We file a claim after 10 business days past ETA. Replacements require carrier confirmation.
7. How to Track or Report Issues
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Damaged items? Email photos of packaging + product to alluxess.official.1@outlook.com within 48 hours.
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Customs delays? Contact local carrier directly with tracking number.
8. Returns & Refunds (Global)
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30-day return window (unused items in original packaging).
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International returns: Customer pays return shipping + customs fees.
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Refunds issued once item is received and inspected.
9. Contact Us
Email: alluxess.official.1@outlook.com
Phone: +13324560852
Hours: Mon–Fri, 8:00 AM – 8:00 PM EST
Responses within 24 hours.
🌍 Key Operational Notes for Alluxess:
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Carrier Partnerships: Use DHL/FedEx for global luxury tier (negotiate DDP rates for key markets).
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Compliance:
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Register for IOSS (EU) and GST (Australia/Singapore).
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Add disclaimers for high-risk regions (e.g., "Not responsible for delays due to Brazilian customs").
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High-Value Shipments:
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Use discreet outer packaging for watches/electronics.
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Insure items at 200% value for loss-prone routes (e.g., Italy, Brazil).
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Tax Automation: Integrate duties calculator (e.g., DutyCalculator) at checkout.
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**Example Global Disclaimer:**
> *"Shipments to countries with high theft rates (e.g., South Africa, Chile) require signature confirmation. alluxess is not liable for packages stolen after delivery confirmation."*
Scale confidently this framework covers luxury logistics from New York to Tokyo 🗼 while protecting your brand.